HotWins Terms and Conditions

Welcome to HotWins Online Casino. These Terms and Conditions govern your use of our website, our games and every service we provide, and by registering an account with us you confirm that you have read, understood and agreed to be bound by them. We are HotWins, operated by ProgressPlay Ltd, a company registered in Malta under number C58305, with our Soho Office at 3A, Punchbowl Centre, Elia Zammit Street, St. Julians STJ3154, Malta. We hold a licence issued by the Malta Gaming Authority (MGA/B2C/231/2012, issued 16 April 2013) and are registered with the UK Gambling Commission under account number 39335.

Eligibility and Registration

To play at HotWins Casino, you must be at least 18 years old and legally permitted to gamble under the laws of your jurisdiction. When you complete HotWins register process, we require accurate personal information, and you agree to keep your details up to date. We reserve the right to verify your identity at any stage, and we may suspend your account until verification documents are provided.

• We only accept one account per player, household or shared device
• We require you to provide truthful information during hotwins registration
• We may decline service to residents of any Restricted Territory, meaning any jurisdiction other than the United Kingdom, subject to separate rules applying to non-UK players
• We bar players registered with GAMSTOP or self-excluded elsewhere within our network

Accessing Your Account

Once registered, you can use your HotWins login credentials to access your account from our website. We also support HotWins casino login through our fully responsive mobile site, so a dedicated HotWins app is not required to enjoy our full catalogue on your phone or tablet. Whether you use a HotWins Casino app-style bookmark on your home screen or log in through a browser, your account and balance remain fully synchronised across devices.

You are responsible for keeping your password confidential. We are not liable for losses arising from unauthorised access where you have failed to secure your login details.

Deposits and Payment Methods

We accept a range of payment options including Visa and Mastercard debit cards, Apple Pay, Pay by Bank, PayViaPhone, Paysafecard, Skrill, Neteller, Neosurf, Payz, PayPal, and selected cryptocurrencies such as BTC, ETH, USDC, TRX and SOL for non-UK and eligible players. Credit cards cannot be used for HotWins deposit transactions in the UK and Ireland. Minimum deposit amounts vary by currency and method, generally starting from £/€/$10, with specific thresholds for PayViaPhone, Paysafecard, Neosurf, Instant Bank Payments, Payz, Neteller and Skrill as displayed at our cashier.

Transactions are processed by Babaloo Limited, and statements may show ProgressPlay Limited, Babaloo Limited or Babaloo CASHOO.EU. Instant bank payments are processed through Truelayer Limited. We reserve the right to request proof of payment ownership before processing any hotwins deposit.

Withdrawals

We process hotwins withdrawal requests according to the method originally used to deposit. UK players may withdraw a minimum of £5, with smaller amounts available only via manual request to our support team; non-UK players are subject to a minimum of €20 across all methods. PayViaPhone and Neosurf cannot be used to receive withdrawals, and Mastercard withdrawals are unavailable due to issuer restrictions. Visa withdrawals may also be restricted in certain countries.

• We apply a 1% processing fee, capped at £3 per withdrawal
• We charge £5 per month on dormant accounts after 12 months of inactivity
• We review and process withdrawals within 1 business day for UK players and 3 business days for non-UK players
• We complete Skrill, Neteller and Instant Bank Payment cashouts within 1 business day after processing, while Payz, Apple Pay and Paysafecard take up to 3 business days, and debit cards or PayPal take 3-7 business days

Bonuses and Promotions

We offer new players a welcome bonus of 25% up to £50 plus 25 Free Spins on Big Bass Bonanza, requiring a minimum £10 deposit made directly through our cashier. Our hotwins bonus terms require you to wager the bonus and any related winnings 10 times before withdrawal, with contribution rates varying by game type. Match bonuses expire after 30 days and are capped at 1x the bonus amount, while free spin winnings expire after 7 days and are capped at £20. Skrill and Neteller deposits do not qualify for this offer, and any withdrawal request will void all active or pending bonuses.

We regularly run additional promotions including our Mystery Box, Midweek Wheel of Spins, Weekend Wheel of Spins, and seasonal offers requiring a valid hotwins promo code or hotwins bonus code entered at deposit. Full terms, wagering requirements and expiry conditions for each hotwins casino bonus are published on our promotions page and form part of these Terms and Conditions. We currently do not offer a hotwins no deposit bonus, and any future no-deposit offer will carry its own separate terms.

You may hold a maximum of 5 registration or welcome bonuses, 5 casino welcome bonuses and 1 sports welcome bonus across our network, alongside up to 5 free-bet bonuses per month. We reserve the right to void winnings obtained through bonus abuse or breach of these terms.

Our Games

We provide over 2,500 games from more than 70 studios, including Playtech, Evolution, Pragmatic Play, NetEnt, Nolimit City and many others. Our hotwins slots collection covers classic reels, modern video slots and progressive titles, while our hotwins live casino features over 250 live tables spanning roulette, blackjack, baccarat and game shows powered by Evolution, Playtech and Inspired. We also offer video poker, scratch cards and multiple bingo variants. We do not operate a sportsbook.

We rely on independent testing to ensure fair outcomes, and all games are provided for entertainment purposes. Malfunctions void all pays and plays, and we reserve the right to correct any technical error affecting game results.

Rewards Programme

Our loyalty scheme, the Rewards Programme, is open to every registered player. You earn points by completing Missions, which build Levels and Badges unlocking exclusive offers redeemable in our Rewards Store for free spins, deposit bonuses, bonus money and cashback. A minimum £10 deposit is required to collect or spend points, and a further £10 deposit within 30 days is needed to continue levelling up. Store items expire 30 days after purchase, and winnings from store free spins or free bets are capped at £20, while money bonus winnings are capped at 1x the bonus.

Responsible Gambling and Account Restrictions

We are committed to promoting responsible gambling and provide tools including deposit limits, time-outs and self-exclusion. If you are registered with GAMSTOP, we will not permit access to your account. We may suspend or close accounts where we suspect fraud, collusion, bonus abuse or breach of these terms.

Changes to These Terms

We may amend these Terms and Conditions at any time to reflect regulatory, operational or commercial changes. Updated terms take effect once published on our website, and your continued use of HotWins Casino constitutes acceptance of the revised terms. We encourage you to review this page periodically.

Contact Us

If you have questions about these terms, your hotwins account, a bonus, or a pending withdrawal, our support team is available 24/7 via live chat, email and our Help Centre in English, Finnish, French, Japanese and Spanish. You can reach us at customersupport@instantgamesupport.com, or for complaints at complaints@instantgamesupport.com.