HotWins Privacy Policy

At HotWins Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, play at HotWins, or use the HotWins app on any device. By registering an account and using our services, you agree to the practices described in this policy.

Who Operates HotWins Casino

Our platform is operated by ProgressPlay Ltd, registered in Malta under company number C58305, with our registered office at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians STJ3154, Malta. We hold a licence from the Malta Gaming Authority (MGA/B2C/231/2012, issued 16 April 2013) and are registered with the UK Gambling Commission under account number 39335. Transactions on our site are processed by Babaloo Limited, based in Gibraltar, and instant bank payments are handled through Truelayer Limited. Statements may show charges under ProgressPlay Limited, Babaloo Limited or Babaloo CASHOO.EU.

Information We Collect

When you create an account, complete a Hot Wins login, or make a Hot Wins deposit, we collect several categories of information necessary to provide our services responsibly and securely.

• We gather registration details such as your name, date of birth, address, email and phone number.
• We collect identity verification documents to comply with anti-money laundering and licensing obligations.
• We record your gaming activity, including games played, wagers, bonus usage and Hot Wins withdrawal history.
• We store payment information related to your Hot Wins deposit and payout methods, including card details, e-wallet accounts, or crypto wallet addresses where applicable.
• We track technical data such as IP address, browser type, device information and login timestamps whenever you use the HotWins casino app or desktop site.

How We Use Your Data

We use the information we collect to operate HotWins Casino safely and efficiently, to verify your identity, process deposits and withdrawals, prevent fraud, and comply with our regulatory obligations under the Malta Gaming Authority and UK Gambling Commission. We also use your data to manage our Rewards Programme, personalise promotional offers such as a hotwins bonus code or hotwins no deposit bonus, and communicate important account updates.

Here at HotWins, we may also use your data to analyse gameplay patterns, improve our live casino and slots offering, and detect signs of problem gambling so that we can support responsible play.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you securely logged in after a HotWins casino login, and understand how visitors interact with our site. Cookies also help us measure the performance of promotions like the hotwins free spins offers and Mystery Box campaigns. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features, including the HotWins app.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to run our operations, including:

• Payment processors such as Babaloo Limited and Truelayer Limited, who handle deposits and withdrawals.
• Identity verification providers who help us confirm your age and identity before you can complete a hot wins register process.
• Regulatory authorities, including the Malta Gaming Authority and UK Gambling Commission, when legally required.
• GAMSTOP and other self-exclusion networks, to enforce restrictions for excluded players.
• IT and customer support providers who assist us in delivering services such as our 24/7 live chat.

International Data Transfers

Because we work with partners located outside the European Economic Area, your data may be transferred internationally. Whenever this happens, we ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your information to the same standard required under GDPR and Maltese data protection law.

Data Security

We take data security seriously and implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. Our systems use encryption for sensitive data, including payment details used for your Hot Wins deposit or Hot Wins withdrawal requests. Despite our best efforts, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with licensing, anti-money laundering and tax obligations. Account and transaction records are typically kept for a minimum period required by Maltese and UK gambling regulations, after which we securely delete or anonymise the data unless a longer retention period is legally required.

Your Rights

Under applicable data protection laws, you have several rights regarding your personal data. We are committed to honouring these rights promptly.

• You have the right to access the personal data we hold about you.
• You can request correction of inaccurate or incomplete information.
• You may ask us to delete your data, subject to our legal and regulatory retention obligations.
• You can object to or restrict certain types of processing, including marketing communications.
• You have the right to request a copy of your data in a portable format.

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable law.

Self-Exclusion and Responsible Gambling Data

If you choose to self-exclude or are registered with GAMSTOP, we will process this information to prevent you from opening a new account or accessing HotWins Casino during your exclusion period. We take these obligations seriously as part of our commitment to responsible gambling.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under the legal age, we will take immediate steps to delete that data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of our services after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to raise a complaint, please reach out to our team via Live Chat, available 24/7, or by email at customersupport@instantgamesupport.com. For formal complaints, you can contact complaints@instantgamesupport.com, and for matters relating to account relationships, playerrelationship@instantgamessupport.com. We are here to assist you with any concerns regarding your privacy while you enjoy HotWins.